In one word: Incredible!
In more than one word: Mastercraft Shutters and Blinds were one of 6 companies I contacted for a quote to install plantation shutters on 19 windows and 2 doors within my home. Ivan and his helper were so flexible in scheduling the initial in home consultation. When they arrived, they were respectful, courteous and professional to both me and in and around my home. They answered all of the questions I had, thoroughly. I am an engineer so I am extremely inquisitive of the manufacturing process and quality standards. After talking about it with me for a few minutes, Ivan, enthusiastically, said, “If you have some time, follow me to my manufacturing shop and I will show you!” I eagerly jumped in my truck and followed him. Upon arrival, he took me through each step, showed me how different options would effect the overall look in MY home, what his suggestions were, and then asked how I felt about it. That whole experience alone completely won me over…
But wait, there’s more! That evening, I received the quote from them. Of the 6 quotes I sought out from both local companies and the big guys, Mastercraft Shutters and Blinds was the 2nd least costly. The decision was simple. When factoring in that they were family owned, locally manufactured, professional, intelligent, thoughtful AND so price competitive, I went with Ivan and Mastercraft.
Manufacturing was fast. Installation was done at my convenience and carefully as to not miss any detail. The end result was amazing and brought my home to the next tier.
But wait, there’s more! A few months after installation, one of my dogs found that a good use for custom plantation shutters was a ladder to be able to see out the window. After a few weeks of doing this, my dog got cocky and pounced on it breaking two of the louvers. I called Ivan to see if he could fix them for me and had explained what happen. Normally, in these scenarios, the lower priced option will rake you over the coals with charges. Ivan refused to charge me a single penny. He was so nice about it. Embarrassing as it may be, I had a foster dog about a two yearsafter Ivan installed my shutters and this dog decided when the mailman comes, it is appropriate to bite down on the louvers. It only happened once, but once was enough. Head hung down, I called Ivan, again. I got the same exact result as last time. Ivan completely stood behind his product even when, clearly, it had nothing to do with him and repaired my shutter for free, with a smile on his face, and withing 24 hours.
VERY, VERY rarely do you come across a business and business owner with the extreme level of professionalism, class, honesty, understanding, workmanship, and quality, all at the same time, as you do with Ivan from Mastercraft Shutters and Blinds. I would recommend them to anyone and everybody. You will not find a better product, price and organization anywhere.